Terms Of Service
These Terms and Conditions (the "Terms") govern your access to and use of the Trend Hound platform, including its website, software, application programming interfaces, analytics, market-data interfaces, trading tools and related services (together, the "Service").
The Service is provided by Trend Hound Ltd, a company incorporated in England and Wales under company number 16155968, whose registered office is at 128 City Road, London, EC1V 2NX, United Kingdom ("Trend Hound", "we", "us" or "our").
By creating an account, accepting these Terms, or accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Risk Disclosure, each as amended from time to time. If you do not agree to these Terms, you must not use the Service.
1. Eligibility and Account
1.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement.
By using the Service, you represent that you satisfy these requirements and that your use of the Service is lawful in the jurisdiction in which you access or use it.
1.2 Account Information
You are responsible for providing accurate and up-to-date information when creating and maintaining your account.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, except to the extent that applicable law provides otherwise.
We may require additional information or verification before permitting access to particular features of the Service.
1.3 Account Security
You must promptly notify us if you believe that your account, credentials or connected exchange credentials have been compromised.
We may restrict or suspend access where we reasonably believe that an account or credential has been compromised or that continued access presents a security, legal or operational risk.
2. Beta Service
2.1 Development Status
The Service, or particular features of the Service, may be designated by us as beta, experimental, preview, early access or otherwise under development (the "Beta Service").
As of the Effective Date, the entire Service is designated a Beta Service.
You acknowledge that the Beta Service is being developed and tested and may contain defects, inaccuracies, interruptions, unexpected behaviour or other limitations.
2.2 Changes to the Beta Service
We may modify, add, remove, suspend or discontinue features of the Beta Service as development continues.
Features, interfaces, algorithms, integrations, data sources, execution methods and other aspects of the Service may therefore change from time to time.
2.3 No Guarantee of Availability or Performance
We do not guarantee that the Service, or any particular feature of it, will be continuously available, uninterrupted, secure, error-free or suitable for any particular purpose.
You acknowledge that software and market infrastructure may fail notwithstanding reasonable precautions.
3. Nature of the Service
3.1 Technology Platform
Trend Hound provides software and technology intended to assist users with activities including market-data analysis, visualisation, screening, backtesting, strategy development, algorithmic trading and related workflows.
The precise functionality available to you depends on the Service and subscription or access level applicable to your account.
3.2 No Investment or Financial Advice
The Service is a technology platform and is not intended to provide investment, financial, legal, tax or accounting advice.
Nothing displayed, generated or communicated through the Service constitutes a recommendation, solicitation or invitation to buy, sell or otherwise transact in any financial instrument or cryptoasset.
You are solely responsible for determining whether any strategy, instruction, transaction or other activity is appropriate for you.
3.3 User-Controlled Trading
Where the Service permits interaction with a third-party exchange, you remain the account holder and owner of the relevant exchange account and assets.
You authorise Trend Hound, subject to the functionality you have enabled, to transmit trading instructions to the relevant exchange using the credentials or API access that you have supplied.
We do not guarantee that any instruction will be accepted, transmitted successfully, executed, executed in full, executed at a particular price, or executed within a particular period.
3.4 No Custody
Unless expressly agreed otherwise in writing and lawfully permitted, Trend Hound does not take custody of your money or cryptoassets.
Your assets remain in your accounts with the relevant third-party exchange or other service provider.
4. Trading and Market Risk
4.1 Your Responsibility for Trading Decisions
You are responsible for your trading activities, including the strategies, algorithms, parameters, risk limits, position sizes, order types and other instructions that you create, configure, approve or activate.
4.2 Market Risk
Trading in financial instruments and cryptoassets involves substantial risk of loss.
Prices may change rapidly and liquidity may disappear without warning. Orders may be partially filled, rejected, delayed, cancelled or executed at prices materially different from those expected.
You should not use the Service with funds that you cannot afford to lose.
4.3 No Performance Representation
Nothing in the Service constitutes a representation that a strategy, backtest, signal, forecast, model, algorithm or other output will produce any particular return or result.
Historical, simulated, hypothetical and backtested performance may differ materially from live performance and is not a reliable indication of future results.
4.4 Exchange and Market Infrastructure
The operation of live trading may depend upon third-party exchanges, market-data providers, network infrastructure, cloud providers, telecommunications services and other third parties.
Events affecting such third parties may affect your trading even where the Service itself is operating as intended.
Trend Hound does not control the operation, availability, rules, liquidity, matching engine, risk controls or policies of any third-party exchange.
5. Exchange Accounts and API Credentials
5.1 API Permissions
Where you connect an exchange account to the Service, you must configure the relevant API credentials with the minimum permissions reasonably necessary to use the features you have enabled.
Withdrawal, transfer and asset-movement permissions must remain disabled for any API credentials connected to the Service.
You must not provide Trend Hound with credentials that permit the withdrawal or transfer of assets from your exchange account.
5.2 Exchange-Level Control
You must retain independent control of your exchange account and API credentials.
You must ensure that you can suspend, revoke, delete or otherwise disable connected API credentials directly through the relevant exchange.
Where you wish to stop the Service from submitting trading instructions through an exchange connection, you must use the exchange's own account and API controls as an independent means of disabling access.
5.3 Credential Security
You are responsible for configuring and maintaining appropriate security controls for your exchange accounts, including passwords, multi-factor authentication and API permissions.
You must not disclose your API credentials to another person or permit another person to access the connected exchange account in breach of the exchange's terms.
5.4 Exchange Terms
Your use of any third-party exchange remains subject to that exchange's own terms, policies, rules and applicable restrictions.
You are responsible for ensuring that your use of the Service and your activity through an exchange complies with those requirements.
5.5 Scope of Authorisation
By connecting an exchange account to the Service, you authorise Trend Hound to:
(a) access that exchange account using the API credentials you supply;
(b) retrieve the account and market information made available through those credentials, including balances, positions, orders, fills and related information; and
(c) transmit to the relevant exchange the trading instructions that you configure, enable or activate through the Service.
You represent and warrant that you are entitled to grant this authorisation and that your use of the Service in connection with the relevant exchange account is permitted under that exchange's terms.
This authorisation is limited to the technical actions described above. It does not appoint Trend Hound as your agent, attorney, adviser or portfolio manager, does not confer any discretionary authority over your trading decisions, and does not extend to the withdrawal or transfer of assets, which must remain disabled in accordance with clause 5.1.
You may withdraw this authorisation at any time by disconnecting the exchange connection through the Service or by revoking or disabling the relevant API credentials directly through the exchange.
6. Market Data and Third-Party Information
6.1 Third-Party Data
Market data and other information displayed through the Service may originate from exchanges or other third parties.
Such information may be incomplete, delayed, unavailable, inaccurate, stale or subject to interruption.
6.2 Reliance on Data
You acknowledge that trading decisions based on market data or other information carry inherent risks, including where that information is inaccurate or incomplete.
Trend Hound does not guarantee the accuracy, completeness, timeliness or fitness for purpose of third-party market data.
6.3 Third-Party Services
The Service may contain integrations, links or dependencies involving third-party products or services.
Those services are provided by their respective providers and may be subject to separate terms and policies.
Trend Hound is not responsible for matters arising solely from the acts, omissions, availability or performance of such third parties, except to the extent that applicable law provides otherwise.
7. Your Use of the Service
You agree to use the Service lawfully and in accordance with these Terms.
You must not:
(a) use the Service in breach of applicable law or regulation;
(b) use the Service in a manner that violates the rules or terms of a connected exchange;
(c) use the Service to manipulate markets, facilitate unlawful activity or circumvent applicable trading restrictions;
(d) interfere with or attempt to compromise the integrity, security or availability of the Service;
(e) reverse engineer, decompile or otherwise attempt to derive the source code of the Service except to the extent expressly permitted by applicable law;
(f) probe, scan, overload or stress-test the Service without our prior written authorisation;
(g) access or use another person's account, credentials, exchange account or funds without appropriate authorisation;
(h) resell, sublicense, reproduce or commercially redistribute the Service or its data except as expressly permitted under a separate agreement with us; or
(i) use the Service for any purpose prohibited by applicable law.
We may take reasonable technical or legal measures where necessary to prevent or address misuse of the Service.
8. Intellectual Property
8.1 Our Rights
The Service, including its software, interfaces, architecture, design, documentation, technology, models, algorithms, databases, graphics, trademarks and other content, is owned by Trend Hound or its licensors and is protected by applicable intellectual property laws.
Except for the limited rights expressly granted under these Terms, no intellectual property rights are transferred to you.
8.2 Licence to Use the Service
Subject to your compliance with these Terms and any applicable subscription terms, Trend Hound grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for its intended purposes during the period in which you are authorised to use it.
8.3 Your Strategies and Content
As between you and Trend Hound, you retain ownership of strategies, configurations and other content that you independently create and submit to the Service, subject to any rights embodied in the Service itself.
You grant Trend Hound the rights reasonably necessary to host, process, transmit, store and otherwise use that content to provide, secure, maintain and improve the Service.
9. Availability, Maintenance and Changes
We may carry out maintenance, upgrades, security measures, infrastructure changes or other operational work that may temporarily affect the availability or functionality of the Service.
Where reasonably practicable, we may provide advance notice of planned material interruptions, but we do not guarantee that advance notice will always be possible.
We may change or discontinue features of the Service from time to time.
Where a change materially affects a paid Service, any rights you may have under applicable law will continue to apply.
10. Suspension and Termination
10.1 Suspension by Trend Hound
We may suspend or restrict your access to all or part of the Service where we reasonably consider this necessary to:
(a) protect the security or integrity of the Service;
(b) investigate suspected misuse or breach of these Terms;
(c) comply with law, regulation or an order of a competent authority;
(d) address a security incident or material operational risk; or
(e) prevent harm to Trend Hound, another user or a third party.
10.2 Termination
You may stop using the Service and, subject to any applicable subscription terms, close your account at any time.
We may terminate or discontinue your access where permitted by these Terms or applicable law.
10.3 Effect of Termination
Following termination, your right to use the Service will cease.
Any provisions which by their nature are intended to continue after termination, including provisions relating to intellectual property, liability, indemnity, confidentiality, governing law and dispute resolution, will continue to apply.
11. Fees and Subscriptions
Where access to any part of the Service requires payment, the applicable price, billing period, renewal arrangements and cancellation terms will be presented to you at or before purchase.
Unless otherwise stated, subscription charges are payable in accordance with the payment terms presented at checkout.
Refunds will be provided only where required by applicable law or where expressly stated in the applicable subscription terms.
Nothing in these Terms limits any mandatory statutory rights you may have in relation to paid services.
12. Disclaimers
12.1 General
To the maximum extent permitted by applicable law, the Service is provided on an "as available" basis and without warranties, representations or guarantees except as expressly set out in these Terms or otherwise required by law.
12.2 No Guarantee of Trading Execution
We do not guarantee that:
(a) the Service will remain available at all times;
(b) any market data will be accurate, complete or current;
(c) any strategy or algorithm will perform as expected;
(d) any order or instruction will be received or accepted by an exchange;
(e) any order will be executed;
(f) any order will be executed at a particular price, quantity or time; or
(g) the Service will be free from defects, interruptions or errors.
12.3 No Guarantee of Trading Outcome
Trend Hound does not guarantee any profit, return, trading result or other financial outcome.
You acknowledge that losses may arise from, among other things, market movements, liquidity conditions, execution conditions, exchange policies, network failures, data errors, software defects, configuration errors and other events outside your or our control.
13. Limitation of Liability
13.1 Mandatory Liability
Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability which applicable law requires to remain unaffected.
Nothing in these Terms is intended to exclude or restrict any mandatory rights or remedies available to a consumer under applicable law.
13.2 Excluded Losses
Subject to clause 13.1 and to the maximum extent permitted by applicable law, Trend Hound will not be liable for:
(a) trading losses or losses arising from market movements;
(b) loss of anticipated profit, revenue, savings, business or opportunity;
(c) loss arising from a failure to execute, partial execution, delayed execution, cancellation or rejection of an order;
(d) losses caused by market illiquidity, volatility, slippage or pricing discrepancies;
(e) losses arising from the acts, omissions, policies, systems, outages or failures of an exchange or other third party;
(f) loss, corruption or unavailability of data, except to the extent that applicable law provides otherwise;
(g) losses arising from your strategy, configuration, parameters, instructions or use of the Service; or
(h) indirect or consequential loss.
13.3 Liability Cap
Subject to clause 13.1 and to the maximum extent permitted by applicable law, Trend Hound's total aggregate liability arising out of or in connection with the Service, whether in contract, tort, negligence, breach of statutory duty or otherwise, will not exceed the greater of:
(a) the total subscription fees paid by you to Trend Hound during the twelve months immediately preceding the event giving rise to the claim; and
(b) £100.
13.4 Application of the Limits
The exclusions and limitations in this section apply whether the relevant loss was foreseeable or whether Trend Hound had been advised of the possibility of such loss, except where applicable law prevents such limitation.
14. Indemnity
To the maximum extent permitted by law, you agree to indemnify and hold Trend Hound and its officers, directors, employees and contractors harmless from claims, liabilities, damages, losses and reasonable costs arising out of:
(a) your unlawful use of the Service;
(b) your breach of these Terms;
(c) your breach of the terms or rules of an exchange or other third-party service;
(d) your strategies, configurations, instructions or orders; or
(e) your infringement of the rights of another person,
except to the extent that the relevant claim or loss resulted from Trend Hound's own liability which cannot lawfully be excluded.
15. Regulatory Status
Trend Hound provides technology and software services and does not represent that it provides regulated investment, portfolio management, custody, brokerage or other financial services unless expressly stated otherwise.
Our regulatory status, and the regulatory status of particular features of the Service, may depend on the nature of the Service offered, the jurisdiction concerned and applicable law as it changes from time to time.
Where applicable, Trend Hound will comply with any regulatory requirements that apply to the activities it undertakes.
Nothing in these Terms should be interpreted as a representation that the Service is authorised, approved or endorsed by any financial regulator or government authority unless expressly stated by Trend Hound.
16. Confidentiality and Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Each party will take reasonable steps to protect confidential information received from the other party in connection with the Service, subject to information that is already public, independently developed, lawfully obtained from another source or required to be disclosed by law.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Service, applicable law, technology, security requirements or our business arrangements.
Where we consider a change to be material, we will provide reasonable notice by email, through the Service or by another appropriate method.
The updated Terms will take effect on the date stated in the relevant notice.
Your continued use of the Service after the effective date constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
18. General
18.1 Entire Agreement
These Terms, together with any applicable subscription terms, the Privacy Policy and the Risk Disclosure, constitute the agreement between you and Trend Hound concerning the Service and supersede prior agreements concerning the same subject matter, except for any separate written agreement expressly stated to apply.
18.2 Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, where permitted, and the remaining provisions will remain in full force and effect.
18.3 No Waiver
A failure or delay by either party to exercise a right or remedy does not constitute a waiver of that right or remedy.
18.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms in connection with a corporate reorganisation, merger, sale of assets or similar transaction, provided that this does not unlawfully prejudice your rights.
18.5 Third-Party Rights
Except where these Terms expressly provide otherwise, a person who is not a party to these Terms will have no rights to enforce any provision of them under the Contracts (Rights of Third Parties) Act 1999.
18.6 Events Outside Our Reasonable Control
We will not be responsible for delay or failure in performing our obligations to the extent caused by events beyond our reasonable control, including failures of telecommunications or internet infrastructure, cloud providers, exchanges, market-data providers, cyber incidents, natural disasters, governmental actions, industrial disputes or other events of a similar nature.
19. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
Subject to any mandatory rights or remedies available to consumers under applicable law, the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or the Service.
20. Contact
Questions concerning these Terms or the Service should be sent to:
Trend Hound Ltd
Email: [contact@trendhound.ai](mailto:contact@trendhound.ai)
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Important: Nothing in these Terms is intended to remove any legal right or protection that cannot lawfully be excluded or limited.